Get in Touch With Us
Got a question about something you have read on musionmedia.co.uk, spotted an offer that needs a second look, or just want to flag a casino we should be aware of? This page covers the best way to reach us and what happens once your message lands.
The Best Way to Reach Us
Email is the most reliable route. We read every message that comes in and try to reply within a couple of working days. A brief note on what your enquiry is about at the top of your message helps us route it to the right person and get back to you sooner.
We are an independent editorial team, not a casino operator, so we cannot process deposits, withdrawals or account issues on behalf of any brand. For anything account-specific — a stuck withdrawal, a missing free spins bonus, or a verification query — the casino's own support team, usually reachable by live chat, is the faster option.
What We Can Help With
- Questions about our reviews — if you want more detail on how a site listed on our trusted non Gamstop casinos guide compares to others, or why a particular brand carries the rating it does, ask us directly.
- Corrections and updates — free spins offers, wagering terms and welcome packages change often. If you notice a headline offer on this page or elsewhere on the site that no longer matches what a casino advertises, please tell us so we can check it.
- Feedback on our ranking approach — we welcome challenges to our methodology. If you think we have missed something relevant when comparing sites, say so.
- New site suggestions — spotted a casino not on Gamstop that you think belongs on our radar? Send us the name and we will look into it.
- Partnership or editorial enquiries — if you represent a casino brand or an industry publication and would like to discuss working with us, introduce yourself and outline what you have in mind.
- Concerns about safer gambling — if you or someone you know is finding it difficult to stick to limits, mention this in your message. We can point you towards independent support resources, and we would always encourage anyone in that position to speak with an organisation set up specifically to help, rather than relying on a comparison site.
What We Cannot Do
To set expectations clearly:
- We cannot access, edit or close any casino account on your behalf.
- We cannot guarantee a refund, bonus credit or dispute outcome with any operator — that sits entirely with the casino in question.
- We cannot add a brand to our comparisons on request; every site that appears has gone through our own review process first.
- We cannot offer legal or financial advice about gambling in your specific circumstances.
What Happens After You Get in Touch
Messages are read by a real person, not answered with an automated template. We aim to reply within two working days, though this can stretch slightly during busy periods. If your enquiry needs input from more than one person on the team, we will let you know it is being looked at rather than leaving you waiting without an update.
Why Reader Input Matters Here
This site tracks a fast-moving corner of the gambling market — free spins offers and welcome packages at casinos not on Gamstop change frequently, and new sites appear often. Reader feedback genuinely shapes what we cover and how we rate it. If something on our site does not match what a casino actually offers once you check, that mismatch is exactly the kind of thing we want reported.
You must be 18 or over to contact us about anything gambling-related, in line with the minimum age for gambling activity generally.
Before You Write In
A few things worth checking first, since they cover the most common reasons people get in touch:
- If your question is about a specific site's welcome offer, check the terms listed directly alongside it — minimum deposit, wagering requirement and expiry dates are usually the detail people are chasing.
- If you are comparing several options, our guide to trusted non Gamstop casinos lays out how different brands stack up on offers, payment methods and game selection.
- If your issue is with a live account — a delayed payout, a locked bonus, a verification request — the operator's own support channel will resolve it far faster than we can.
Otherwise, send us your message and we will get back to you as soon as we can.